Hornbuckle Mitchell SIPP (PO-4814)

Complaint summary

Mr Williams has complained that Hornbuckle Mitchell (the Plan’s Administrator) made a number of errors with the administration of his pension which has resulted in unauthorised payments totalling £537,357.08 and a potential additional tax liability for him.

Summary of the Ombudsman’s decision and reasons

The complaint should be upheld because Hornbuckle Mitchell did not:

• inform Mr Williams’ financial advisor that the second payment made within the same pension year would amount to an unauthorised payment;
• seek clarification before making the second payment;
• carry out reviews for two of Mr Williams’ income drawdown arrangements; and
• discover the overpayment earlier.