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NPI Personal Pension Plan (PO-1984)

Complainant: Mr Stephen Hunt
Complaint Topic: Transfers: general
Ref: PO-1984
Outcome: Not upheld
Respondent: Phoenix Life Ltd (Phoenix)
Type: Pension complaint or dispute
Date:

Mr Hunt’s complaint against Phoenix, the administrators of the Plan, centres on the delays and problems he experienced before he transferred his entitlement. He says that the delay prevented him from making a specific investment at a particular time and so has led to a financial loss. The Deputy Pensio …

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