Police Pension Scheme (PO-4078)

Complaint Summary

Mr Kilgallon has complained about the way WYPA handled his claim for an injury benefit. He says that they unlawfully reduced his injury benefit based on a flawed Home Office circular 46/2004 for a period of 12 months. He complains about the way WYPA implemented the reduction. He also says that they have not offered him adequate compensation for the distress and inconvenience caused to him by their error and for the costs he has incurred in pursuing his complaint.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against WYPA to the limited extent that they should pay some legal fees potentially outstanding. Otherwise, although their incorrect reduction of Mr Kilgallon’s injury benefit has caused him both financial and non-pecuniary injustice, they have offered him satisfactory redress.