Leafield Retirement Plan (PO-15451)

Ombudsman’s Determination

Outcome

Mr S’s complaint is upheld, and to put matters right Fast Pensions should assist Mr S in exercising his statutory right to a transfer out if he so wishes, and answer his queries about the Plan. Fast Pensions should also pay Mr S £1,500, to reflect the significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S complains that Fast Pensions has failed to implement his request to transfer out of the Plan, and failed to provide him with full information about the transfer terms when requested.