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Results: 147 articles found

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  • Transfers to Capita Oak
    Date:
    What are the options following recent decisions on complaints against providers for paying a transfer value?
  • Pension liberation update
    Date:
    We have published decisions in two complaints made by Mr Winning against pension providers who had made transfers to the Capita Oak Pension Scheme at his request.
  • New deputy ombudsman appointed
    Date:
    The Minister for Pensions, Steve Webb, has confirmed the appointment of Karen Johnston as Deputy Pensions Ombudsman and Deputy Pension Protection Fund Ombudsman.
  • Launch of secure email facility
    Date:
    In January we announced that we were piloting a new email encryption solution. The results from our pilot were positive and, as planned.
  • Ombudsman appointment welcomed
    Date:
    The Minister for Pensions, Steve Webb, has confirmed the appointment of Anthony Arter as Pensions Ombudsman and Pension Protection Fund Ombudsman.
  • Notice of oral hearing: February 2015
    Date:
    Part of the Pensions Ombudsman’s investigation of a complaint made by Mrs A Horsnell against The Trustees of the Hewlett-Packard Ltd Retirement Benefits Plan and Equiniti Paymaster.
  • Notice of oral hearing: February 2015
    Date:
    Part of the Pensions Ombudsman’s investigation of a complaint made by Mrs A Cole against Capita Hartshead.
  • Introduction of secure email facility
    Date:
    We are introducing email encryption. This will enable us to do more work by email but at the same time keep personal information safe.
  • Interim Chief Executive appointed
    Date:
    Simon O’Brien, who is presently the chair of the police ombudsman commission in Ireland (the Garda Síochána Ombudsman Commission), is to become the Pensions Ombudsman Service’s interim Chief Executive.
  • Notice of oral hearing: January 2015
    Date:
    Part of the Pensions Ombudsman’s investigation of complaints made by Bridge Trustees Ltd against Mr Burrows, Mr Lloyd, Mrs Hirst and Mr Gratrix.
  • Update: Hearing - 11 December 2014
    Date:
    The hearing scheduled for 11 December 2014 at Doubletree by Hilton Hotel, 2 Bridge Place, London SW1V 1QA.
  • DWP announces recruitment
    Date:
    Pensions Ombudsman Tony King will stand down from his post in late spring 2015. Jane Irvine’s second term as Deputy Ombudsman ends next autumn.