News

TPO celebrates Pro Bono Week This week (6 to 10 November) marks the 22nd annual Pro Bono Week which gives The Pensions Ombudsman (TPO) an opportunity to recognise and thank its volunteers from the legal profession.

Recovery in overpayment cases - court judgment that the Pensions Ombudsman is not a ‘competent court’

The Pensions Ombudsman (TPO) has seen the Court of Appeal judgment in relation to the ‘competent court’ point and is currently reviewing its position. TPO will provide an update shortly. 

Anthony Arter’s appointment as part-time Deputy Pensions Ombudsman extended

The Department for Work and Pensions (DWP) Minister for Pensions has agreed to extend th

Caroline Rookes, TPO Chair, has died

It is with great sadness that The Pensions Ombudsman (TPO) has to announce th

Focus Administration Pension Scheme Determination

After an extensive investigation carried out by the Pensions Dishonesty Unit, the Deputy Pensions Ombudsman has upheld complaints against the Trustees of the Focus Group Administration (the Scheme).

Emir Feisal reappointed to the Corporate Board The Minister for Pensions has reappointed Emir Feisal to the Corporate Board for a further three years from 1 May 2024 until 30 April 2027.

Service Update

The Pensions Ombudsman has been working with the relevant agencies, including the National Cyber Security Centre, to respond to a cyber incident.

TPO to expand its network of volunteer advisers Today marks the start of the annual week-long celebration of the contribution made by volunteers across the UK. The Pensions Ombudsman has a network of around 200 pension professionals who generously give their time and expertise to resolve disputes. Last year they helped TPO’s Early Resolution Service to close 1,390 cases.

Optimum Retirement Benefit Plan Determination The Determination  has now been published on our 'Previous Decisions' page. The case involved a referral from Dalriada Trustees Limited, the independent trustee appointed to the Optimum Retirement Benefit Plan (the Scheme) by The Pensions Regulator (TPR), on behalf of the Scheme’s membership, and an individual complaint made by a member.

Announced today Anthony Arter to stay on as part-time Deputy Pensions Ombudsman The Chair of The Pensions Ombudsman (TPO), Caroline Rookes, today announced that Anthony Arter will remain at TPO as Deputy Pensions Ombudsman once his term as Pensions Ombudsman ends on 15 January 2023.

Notice of oral hearing: December 2022 There will be a hearing on 7 December 2022 at 10am at the office of The Pensions Ombudsman

A Day in the Life of the Pensions Ombudsman This Ombuds Day, The Pensions Ombudsman (TPO) is raising awareness of the essential role Ombuds Services play by sharing a typical ‘Day in the Life of the Pensions Ombudsman, Anthony Arter’.