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  • A year of firsts for TPO as its transformation continues
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    The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts for 2018/19 that highlights our continuing transformation.
  • British Steel - update March 2019
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    Since our update on 8 February 2018, we have continued conducting extensive investigations into the 229 complaints received in respect of cash equivalent transfer values (CETVs) and early retirement factors (ERFs).
  • Henry Davison: Notice of oral hearing
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    There will be a hearing on 21 January 2019 at 10.00am at the offices of The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, London E14 4PU.
  • The Pensions Ombudsman’s response to DWP consultation
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    We welcome the package of measures outlined in the consultation which supports the actions we are already taking to improve the customer journey in respect of pension complaints and disputes.
  • Anthony Arter reappointed as Pensions Ombudsman
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    Today, the Department for Work and Pensions announced that Anthony Arter has been reappointed as the Pensions Ombudsman and the Pension Protection Fund Ombudsman for a further two years until 31 July 2021.
  • Signposting for pension dispute resolution just became clearer
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    The Pensions Ombudsman (TPO) is pleased with the sensible approach taken by the Department for Work and Pensions (DWP) and The Pensions Regulator (TPR).
  • Redress for non-financial injustice
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    Today, we have published revised guidance about redress for non-financial injustice caused by maladministration, this replaces our previous guidance on this.
  • Corporate Plan 2018-2021 published
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    Our Corporate Plan, published today, sets out our priorities for the next three years and how we intend to achieve our aims.
  • A year of change brings a more modern and accessible service
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    The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts 2017/18. The Report highlights the transformation that has taken place within The Pensions Ombudsman.
  • Karen Johnston reappointed as Deputy Pensions Ombudsman
    Date:
    The Pensions Ombudsman is delighted with the DWP announcement that Karen Johnston has been reappointed as Deputy Pensions Ombudsman for a further two years.
  • New information sharing agreement between TPO and TPR
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    The Pensions Ombudsman (TPO) and The Pensions Regulator (TPR) have agreed to share information with a view to mutually enhancing their knowledge and understanding of developing pension issues.
  • New HQ for The Pensions Ombudsman
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    We are delighted to announce that we are moving to new offices in the heart of London’s Canary Wharf on 3 April 2018.