We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NEST (CAS-111061-P6P0)

Complainant: Mr N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-111061-P6P0
Outcome: Upheld
Respondent: Main Men Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and, to put matters right, the Employer shall pay £1,025.96 into the Scheme. The Employer shall ensure that Mr N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr N £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr N has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

Mr N has said that the missing contributions amounted to £1,025.96.

View determination

Download

Related decisions

  • Smart Pension (CAS-90820-K9Z2)
    Complainant: Ms Y
    Respondent: Ms Nicola Lovell trading as Lovells Housekeeping
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-90820-K9Z2
    Date:
  • The Smart Pension Master Trust (CAS-108425-Q1Z1)
    Complainant: Mr L
    Respondent: Watchet Marina Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-108425-Q1Z1
    Date:
View all decisions