NEST (CAS-110527-P0V7)
Ombudsman’s Determination
Outcome
Mr S’ complaint is upheld and, to put matters right, the Employer shall pay £5,133.76 into the Scheme. The Employer shall ensure that Mr S is not financially disadvantaged by its maladministration. So, it will arrange for any investment loss to be calculated and paid into the Scheme.
In addition, the Employer shall pay Mr S £1,000 for the serious distress and inconvenience it has caused him.
Complaint summary
Mr S complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme.
Mr S has said that the missing contributions amounted to £5,133.76.
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