Fidelity Master Trust - Sytner Group Retirement Plan Section (CAS-30342-Z1B0)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Fidelity or ZEDRA.

Complaint summary

Mr S’ complaint concerns the implementation of his pension sharing order (the PSO). Specifically:-

He disagrees with the methodology Fidelity used for the purposes of calculating the value of the pension credit on the valuation day (the Valuation Day). He considers that it is illogical and has resulted in an inequitable outcome. 

Due to excessive delays in Fidelity and ZEDRA responding to his complaint, he missed the opportunity to transfer his benefits and has potentially suffered financial loss as a direct result. 

He considers that he has also suffered distress and inconvenience as a consequence of those delays.