NEST (CAS-91982-L2X5)

Ombudsman’s Determination

Outcome

Ms N’s complaint is upheld and, to put matters right, the Employer shall make good any shortfall in units due to its late pension payments to the Scheme. 

In addition, the Employer shall pay Ms N £500 for the significant distress and inconvenience it has caused her.

Complaint summary

Ms N has complained that the Employer, despite deducting contributions from her pay, has failed to pay these into the Scheme on time.

In September 2023, the Employer paid all the outstanding pension contributions. However, the Employer has not addressed the possibility that Ms N has suffered financial loss due to late payment of contributions.