Hanson Industrial Pension Scheme (CAS-52110-D6V8)
HIPS Trustees Limited (the Trustee)
Capita Employee Solutions (Capita)
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by the Company, the Trustee or Capita.
Complaint summary
Mr S’ complained that:
the Company and the Trustee did not allow him the opportunity to claim his pension commencement lump sum (PCLS) in the way that he wished to;
there was a delay in the calculation of his Scheme benefits;
incorrect information, regarding the payment of a pension arrears lump sum, was provided to HM Revenue and Customs (HMRC);
there were delays caused by Capita in updating an online pensions portal with the details of a one-off lump sum payment he made; and
he experienced general delays in receiving responses to his queries and requests for information.
View determination
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