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Prudential Additional Voluntary Contribution Facility (CAS-78120-H6H7)

Complainant: Mrs N
Complaint Topic: Transfers: general
Ref: CAS-78120-H6H7
Outcome: Not upheld
Respondent: Prudential
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no action is required by the Administrator.

Complaint summary

Mrs N complained that the Administrator delayed the transfer of her Additional Voluntary Contribution (AVC) policies to AJ Bell Investcentre (AJ Bell). She said it took it seven months to complete the transfers which caused her a financial loss. 

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