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Principal Civil Service Pension Scheme (CAS-80182-N0F2)

Complainant: Mr N
Complaint Topic: Transfers: general
Ref: CAS-80182-N0F2
Outcome: Not upheld
Respondent: Cabinet Office
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Cabinet Office.

Complaint summary

Mr N complained that he failed to meet a deadline for completing a transfer out of the Scheme, due to issues that were beyond his control. He said MyCSP, the Scheme’s administrator, subsequently paid him a refund of contributions instead, causing financial detriment.

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