We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Scottish Widows Group Personal Pension Plan (CAS-110449-F6G2)

Complainant: Mr E
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-110449-F6G2
Outcome: Upheld
Respondent: Key Security (UK) Ltd
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and, to put matters right, the Employer shall pay £1,268.77 into the Plan. The Employer shall ensure that Mr E is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Plan. 

In addition, the Employer shall pay Mr E £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr E has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Plan.

The available evidence shows that the missing contributions amounted to £1,268.77.

View determination

Download

Related decisions

  • NEST (CAS-113424-Z0H3)
    Complainant: Mr D
    Respondent: The Bridge Agent Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-113424-Z0H3
    Date:
  • NEST (CAS-102293-G9D3)
    Complainant: Mr S
    Respondent: Digital Express Limited
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-102293-G9D3
    Date:
View all decisions