We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

NOW Pensions (CAS-114334-V7D7)

Complainant: Mrs W
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-114334-V7D7
Outcome: Upheld
Respondent: Wentworth Rest Home Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs W’s complaint is upheld and, to put matters right, the Employer shall pay £538.77 into the Scheme. The Employer shall ensure that Mrs W is not financially disadvantaged by its maladministration, so, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs W £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs W has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

The available evidence shows that the missing contributions amounted to £538.77.

View determination

Download

Related decisions

  • NEST Pension Scheme (CAS-110509-V6K1)
    Complainant: Mrs H
    Respondent: Quality Villas Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-110509-V6K1
    Date:
  • NEST (CAS-101049-J9Y1)
    Complainant: Mr E
    Respondent: Cru Construction (Services) Ltd
    Outcome: Upheld
    Complaint Topic: Contributions: failure to pay into scheme
    Ref: CAS-101049-J9Y1
    Date:
View all decisions