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Stagecoach Retirement Savings Plan (CAS-60196-Q5T2)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: CAS-60196-Q5T2
Outcome: Not upheld
Respondent: Standard Life
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Standard Life.

Complaint summary

Mr N has complained that Standard Life misinformed him about being able to claim tax relief on a lump sum payment of £14,000 that he made into the Plan (the Contribution). He said that as a result, he has suffered a financial loss of £3,500 as he did not receive the amount of tax relief he was expecting. 

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