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NEST Pension Scheme (CAS-114999-M8N4)

Complainant: Mrs N
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-114999-M8N4
Outcome: Upheld
Respondent: J&Y Webber Services Ltd T/A Bluebird Care
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and, to put matters right, the Employer shall pay £642.23 into the Scheme. The Employer shall ensure that Mrs N is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs N £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs N has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme.

Mrs N has said that the missing contributions amounted to £642.23.

View determination

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