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NEST (CAS-114173-H2B7)

Complainant: Mrs S
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-114173-H2B7
Outcome: Upheld
Respondent: Children of Towan
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

Mrs S’ complaint is upheld and, to put matters right, the Employer shall pay £642.25 into the Scheme. The Employer shall ensure that Mrs S is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mrs S £1,000 for the serious distress and inconvenience it has caused her.

Complaint summary

Mrs S has complained that the Employer, despite deducting contributions from her pay, has failed to pay them into the Scheme. 

The available evidence shows that the missing contributions amounted to £642.25.

View determination

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