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Old Mutual Wealth Personal Pension Plan (CAS-80201-R4K0)

Complainant: Mr N
Complaint Topic: Benefits: refusal/failure to pay or late payment
Ref: CAS-80201-R4K0
Outcome: Not upheld
Respondent: Quilter Life and Pensions Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint, and no further action is required by Quilter.

Complaint summary

Mr N has complained that Quilter failed to pay pension withdrawal payments to him within its contractual timescale. Mr N wants Quilter to process its payments within the contractual timescales and for its offers of awards to be increased to reflect the inconvenience and stress caused to him.

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