Principal Civil Service Pension Scheme (CAS-53528-D7X7)
Complainant: Mrs N
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-53528-D7X7
Outcome: Not upheld
Respondent: MyCSP
Cabinet Office (CO)
Department for Work and Pensions (DWP)
Cabinet Office (CO)
Department for Work and Pensions (DWP)
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by MyCSP, CO, or DWP.
Complaint summary
Mrs N complained that the correct process was not followed when she partially retired from the Scheme. She has also complained that she was not given sufficient information to be able to understand the implications of retiring before reaching the Scheme’s Normal Pension Age (NPA). She will now receive a lower pension in retirement than she had expected.
View determination
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