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ExxonMobil Pension Plan (CAS-79622-T6S2)

Complainant: Mr L
Complaint Topic: Transfers: general
Ref: CAS-79622-T6S2
Outcome: Not upheld
Respondent: The Trustee of the ExxonMobil Pension Plan
Willis Towers Watson
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mr L’s complaint, and no further action is required by the Trustee or WTW.

Complaint summary

Mr L complained that WTW delayed the payment of the Cash Equivalent Transfer Value (CETV) to his Self-Invested Personal Pension (SIPP) 

Mr L said that this resulted in a delay in his transferred benefits being invested, causing him a significant financial loss as well as time and effort in pursuing the matter.

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