NHS Pension Scheme (CAS-60994-H2H2)
Complainant: Dr S
Complaint Topic: Failure to provide information/act on instructions
Ref: CAS-60994-H2H2
Outcome: Upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Dr S’ complaint against NHS BSA is upheld. To put matters right, NHS BSA shall pay Dr S £1,000 for the serious distress and inconvenience caused by its maladministration.
Complaint summary
Dr S has complained that NHS BSA has failed to send him a Pension Saving Statement (PSS) automatically for the tax years 2016/17, 2017/18 and 2018/19.
View determination
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