True Potential Investments Pension Scheme (CAS-130207-N7C2)

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld and, to put matters right, the Employer shall pay £1,878.92 into the Scheme. The Employer shall ensure that Mr L is not financially disadvantaged by its maladministration. So, it shall arrange for any investment loss to be calculated and paid into the Scheme. 

In addition, the Employer shall pay Mr L £1,000 for the serious distress and inconvenience it has caused him.

Complaint summary

Mr L has complained that the Employer, despite deducting contributions from his pay, has failed to pay them into the Scheme. 

The available evidence shows that the missing contributions amounted to £1,878.92. This figure represents employee contributions of £1,073.67 and employer contributions of £805.25.