ReAssure Personal Pension Plan (CAS-53873-S2G7)
Complainant: Mr I
Complaint Topic: Benefits: incorrect calculation
Ref: CAS-53873-S2G7
Outcome: Partly upheld
Respondent: ReAssure Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
Mr I’s complaint against ReAssure is partly upheld. To put matters right, ReAssure shall pay Mr I £500 in recognition of the distress and inconvenience he suffered.
Complaint summary
Mr I’s complaint concerns the amount of tax-free cash (TFC) he is entitled to under the Plan. He believes it should be in excess of the standard amount of 25%.
View determination
DownloadRelated decisions
- The Principal Civil Service Pension Scheme (CAS-100357-F0Y8)Complainant: Mr YRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: - Principal Civil Service Pension Scheme (CAS-53528-D7X7)Complainant: Mrs NRespondent: MyCSP
Cabinet Office (CO)
Department for Work and Pensions (DWP)
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-53528-D7X7Date: