Jobs and volunteering
Jobs and volunteering
At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive.
Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most. If you’re looking to make a real impact on the lives of others, we could have the job for you with our growing team.
What we offer our employees
- 25 days annual leave plus bank holidays and 2 ½ privilege days
- Civil Service pension scheme
- Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
- Working from home opportunities
- The ability to buy and sell annual leave
- Free eye tests
- Employee assistance programme.
If you are interested in working for us, take a look at our current vacancies below. If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on recruitment@pensions-ombudsman.org.uk
More about volunteering
We have a volunteer network of over 200 pension professionals who volunteer with us. Volunteering is a great opportunity to broaden your pension knowledge and make a difference to people’s lives. You will get different types of cases such as overpayments, delays, ill health and death benefits. However, if you would prefer other specialist areas, we can allocate you cases accordingly.
Why volunteer with us?
- continuing professional development
- free training workshops which can count towards your continuing professional development (CPD) hours
- access to up-to-date technical information
- improved career prospects
- personal fulfilment
- networking opportunities
- support from Resolution Specialists at TPO Head Office
- access to a TPO web-based Adviser site and a subscription based technical site.
If you would like to find out more about volunteering, please email paul.day@pensions-ombudsman.org.uk.
If you are interested in joining us as a volunteer download a Volunteer Adviser role description and application form or apply online using the link below.
Steve Webb, TPO Volunteer Advisor
Steve was the Government’s Pensions Minister from 2010 to 2015. He served as an MP for 18 years, helping his constituents to deal with their pension issues and lobbying for improvements in pension administration. He has been a volunteer at The Pensions Ombudsman for three years. Steve chose to become a volunteer because he wanted to continue to help people with their individual pension disputes, something he missed when he stopped being an MP in 2015. He found the initial volunteer mentoring to be a huge advantage. And feels the training and support offered by The Pensions Ombudsman staff is a great way to keep updated with the ongoing changes to pensions. Steve enjoys being a volunteer and likes the feeling that he has improved someone’s situation by helping them to understand and make better sense of their pension issues. He feels his efforts are always appreciated, especially knowing that he is a volunteer when people seem to value his help even more.
“It’s an amazing feeling when you help someone who has been stuck by using your knowledge and connections.”
Angela Sharma, TPO Volunteer Advisor
Angela is a pensions lawyer with over 20 years experience, and has been a volunteer at The Pensions Ombudsman for 14 years. Angela wanted to become a volunteer at The Pensions Ombudsman to use her knowledge and experience to help people resolve their disputes, especially when they don’t feel they are getting anywhere and to demystify pensions for them. Her personal goals are to deliver a great service and in doing so hopefully restore and maintain confidence in pensions. She finds the team at The Pensions Ombudsman very friendly and approachable, offering regular practical workshops and face to face sessions. Angela highlights the variety of technical and practical updates available to volunteers, and the opportunity to share opinions with other volunteers at the seminars, workshops and training sessions is very useful. Angela enjoys seeing issues from a different perspective and understanding what complainants really care about. She finds that people are really grateful for the help she provides which is massively rewarding. She also appreciates dealing with cases in a balanced and impartial way and finds engaging with the team at The Pensions Ombudsman fulfilling.
“Being a volunteer within The Pensions Ombudsman professional framework makes you feel part of a very special organisation.”
About Volunteering
We have a volunteer network of over 200 pension professionals who volunteer with us. Volunteering is a great opportunity to broaden your pension knowledge.
You will get different types of cases such as overpayments, delays, ill health and death benefits.
However, if you would prefer other specialist areas, we can allocate you cases accordingly.
Why volunteer with us?
- continuing professional development
- free training workshops which can count towards your continuing professional development (CPD) hours
- access to up-to-date technical information
- improved career prospects
- personal fulfilment
- networking opportunities
- support from your Regional Organiser and technical specialists at TPO Head Office
- access to a TPO web-based Adviser site.