Rettig UK Pension Scheme (PO-19073)

Ombudsman’s Determination

Complaint Summary

Mr A has complained that when a pension sharing order on divorce was made against him, KPMG transferred too much money from the Scheme to the pension arrangement of Mrs A, his ex-wife.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against KPMG because it transferred too much money from the Scheme to Mrs A’s pension arrangement, causing Mr A financial loss. In addition, he incurred legal costs that would not otherwise have been incurred, and should be compensated for those costs. Lastly, an award should be made to Mr A for the significant distress and inconvenience that KPMG has caused him.