We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Armed Forces Pension Scheme (PO-10171)

Complainant: Mr Y
Complaint Topic: Benefits: overpayment (recovery of)
Ref: PO-10171
Outcome: Partly upheld
Respondent: 1. Equiniti Paymaster
2. Veterans UK, Armed Forces Pension Scheme
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Equiniti and Veterans UK is partly upheld, but there is a part of the complaint I do not agree with.  To put matters right for the part that is upheld, Equiniti and Veterans UK shall write off that part of the overpayment the recovery of which is statute barred.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y says that Equiniti and Veterans UK made administrative errors which led to an overpayment of his pension. He complains about the decision taken to seek recovery of the amount paid in error.

View determination

Download

Related decisions

  • Teachers’ Pension Scheme (CAS-76851-L9X6)
    Complainant: Mr R
    Respondent: Teachers’ Pensions (TP)
    Department for Education (DfE)
    Outcome: Not upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-76851-L9X6
    Date:
  • The Carillion Public Sector Pension Scheme (CAS-56498-P2Y8)
    Complainant: Mr D
    Respondent: Barnett Waddingham LLP
    Independent Trustee Services Limited
    Outcome: Not upheld
    Complaint Topic: Benefits: overpayment (recovery of)
    Ref: CAS-56498-P2Y8
    Date:
View all decisions