Lloyds Bank Pension Scheme No.2 (PO-16468)

Ombudsman’s Determination

Outcome

1. Mr L’s complaint against Equiniti Limited and Lloyds Banking Group Pensions Trustees Ltd is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Trustee should pay Mr L £500.
2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

3. Mr L’s complaint against Equiniti, the administrator of the Scheme, and against the Trustee is about the guaranteed minimum pension (GMP) element of his pension being paid from age 65, rather than from age 60 with the rest of his Scheme benefits. Mr L says that Equiniti informed him in writing that he would receive all of his Scheme benefits, including the GMP, from age 60.