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RAC (2003) Pension Scheme (PO-11409, PO-11410, PO-11411)

Complainant: Miss N, Mr N and Mr O
Complaint Topic: Ill Health
Ref: PO-11409, PO-11410, PO-11411
Outcome: Not upheld
Respondent: Aviva Staff Pension Trustee Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold the Applicants’ complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

The Applicants’ complaint is that the Trustees’ maladministration prevented their mother, Mrs N, from taking her benefits on a serious ill health basis.

View determination

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