ICL Group Pension Plan (PO-16406)
Complainant: Ms N
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-16406
Outcome: Not upheld
Respondent: The Trustees of the ICL Group Pension Plan
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms N’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms N’s complaint against the Trustees is that they improperly backdated a change to the late retirement factor (LRF) applicable to part of the pension available to her from the Plan without any advance notice and this has had a detrimental effect on her retirement benefits.
View determination
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