EP1 Retirement Fund (PO-15939)

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld, and to put matters right Fast Pensions should pay Mrs K the lump sum death benefit of £79,160.94, plus £1,600 for her distress and inconvenience. Fast Pensions should also pay any tax charges that arise due to the late payment of the lump sum death benefit.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K complains that Fast Pensions has refused to pay her the lump sum death benefit arising under the Scheme on the death of her husband, Mr K, in March 2015.