Coker Engineering Pension Plan (PO-15231)

Ombudsman’s Determination

Outcome

Coker Engineering’s complaint is upheld and to put matters right within the next 21 days NOW: Pensions need to:

• Arrange for the contributions it holds to be transferred to Coker Engineering’s new chosen administrator, B&CE The People’s Pension (B&CE),
• Waive their terminations fees as previously offered to Coker Engineering as a gesture of goodwill; and
• Pay Coker Engineering £500 by way of an acknowledgement for the amount of time spent dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Coker Engineering have complained about the service NOW: Pensions have provided. It believes the length of time NOW: Pensions has taken to arrange the transfer of contributions to B&CE is unacceptable.