Templar Retirement Plan (PO-14998)

Ombudsman’s Determination

Outcome

Ms T complaint is upheld and to put matters right Fast Pensions should provide a full written response to Ms T’s questions regarding the status and security of the Plan, including the current value, and assist her in exercising her statutory right to a transfer if she so wishes.

Fast Pensions should also pay Ms T, £1,000, to reflect the significant distress and inconvenience caused to her by their maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms T complains that Fast Pensions failed to respond to her enquiries about the status and security of the Plan, and to provide her with the information she requires to ascertain where her pension fund is invested, and if she can move her pension fund to a different provider.  She is concerned that her pension fund may have been lost but wants to do whatever she can to retrieve it.