Data General Ltd Employee Benefits Plan (PO-7995 (PO-7995)

Ombudsman’s Determination

Outcome

Mr D’s complaint is upheld against Prudential but not Aon and to put matters right, Prudential should pay Mr D:

• the current value of his AVC fund  entirely as a tax free lump sum; and
• £500 in recognition of the out of pocket expenses and the distress and inconvenience which he has suffered dealing with this matter.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D complains that Prudential and Aon have wrongly refused his request to receive all of his Additional Voluntary Contributions (AVCs) into the Plan as a tax free lump sum on retirement.