TUI Travel Plc Pension Scheme (PO-4401)
2.The Trustees of the Scheme
Complaint summary
Mr Morris’ complaint against the Trustees and Capita is about the winding up of the pension scheme and the financial loss caused by the poor administration of his request to transfer.
Summary of the Ombudsman’s determination and reasons
The complaint should not be upheld against the Respondents because the winding-up of the Scheme was handled appropriately and Mr Morris’ transfer was not subject to delays as a result of any maladministration.
View determination
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