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JW & E Morris & Sons Staff 1993 Retirement Benefit Scheme (76658/2)

Complainant: Mr H R Jones
Complaint Topic: Failure to provide information/act on instructions
Ref: 76658/2
Outcome: Upheld
Respondent: Scottish Equitable plc Mercer Limited (Mercer).
Type: Pension complaint or dispute
Date:
Appeal: No

Mr Jones complains about: delay caused by both Aegon (a brand name of Scottish Equitable plc) and Mercer in providing him with the necessary information to decide on his benefits; and the way his complaint was dealt with. The Pensions Ombudsm …

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