Corporate Plan 2014
Date:
Our Corporate Plan sets out our priorities for the next three years and how we intend to achieve our aims:
- Get the right outcome every time and in good time – by being proportionate, efficient and consistent.
- Make it easier to resolve complaints about pensions – by ensuring more people know where to go for help and by working closely with our stakeholders and partners.
- Provide a trusted, accessible service – by listening, delivering on promises and being honest about what we can and can’t do
- Deliver value for money – by making a difference to how pension schemes are run and by continually reviewing and improving the way we work.
- Ensure everyone who works here is supported to succeed – by being a good employer and helping people develop their potential.
Read the corporate plan to find out more:
Related news
- Operating Model Review - A blog by Dominic HarrisDate:In this blog, the Pensions Ombudsman Dominic Harris, talks more about how our operating model review will benefit the industry and pension scheme members alike. He also shares more about our upcoming changes that will require future complainants to exhaust a scheme's formal complaints processes before bringing their case to TPO.
- Volunteers' Week - An interview with TPO Volunteer Mark ThreiplandDate:Mark Threipland recently joined The Pensions Ombudsman (TPO) as a Volunteer Adviser, helping members of the public informally resolve problems they have with their occupational or personal pension. He kindly agreed to be interviewed as part of our communications highlighting the work of our volunteers during Volunteers’ Week.