Volunteers’ Week 2020
Today marks the start of Volunteers’ Week; a chance to say thank you to our volunteer advisers who work so hard to help us resolve people’s pension disputes. We have over 200 volunteer advisers who work on different types of cases, such as overpayments, delays, ill health and death benefits; they make a real difference to people’s lives.
Anthony Arter, Pensions Ombudsman said:
"Our volunteers provide invaluable support to our organisation. Last year they helped us resolve over 2,000 disputes. This is an outstanding achievement and we would not be able to help so many of our customers, without their hard work and dedication. Volunteers’ Week is a fantastic opportunity for us to honour our very own volunteers."
Find out:
- more about our volunteers and what they have to say
- how to become a volunteer and join us
Alternatively, if you have any further questions, please email paul.day@pensions-ombudsman.org.uk.
Related news
- Issues raised by the transfer of Civil Service Pensions from MyCSP to CapitaDate:
We are aware of ongoing issues caused by the administrative transfer of the Civil Service Pension Scheme from MyCSP to Capita.
Our role, which is set out in legislation, is to settle pension disputes that cannot first be resolved between the parties.
- The Department for Work and Pensions has launched its campaign to appoint a Non-Executive Director for The Pensions OmbudsmanDate:
The Department for Work and Pensions’ (DWP) is recruiting for a Non-Executive Director to join The Pensions Ombudsman’s (TPO) Board. The application deadline is 16 February 2026.