Volunteers’ Week 2020
Today marks the start of Volunteers’ Week; a chance to say thank you to our volunteer advisers who work so hard to help us resolve people’s pension disputes. We have over 200 volunteer advisers who work on different types of cases, such as overpayments, delays, ill health and death benefits; they make a real difference to people’s lives.
Anthony Arter, Pensions Ombudsman said:
"Our volunteers provide invaluable support to our organisation. Last year they helped us resolve over 2,000 disputes. This is an outstanding achievement and we would not be able to help so many of our customers, without their hard work and dedication. Volunteers’ Week is a fantastic opportunity for us to honour our very own volunteers."
Find out:
- more about our volunteers and what they have to say
- how to become a volunteer and join us
Alternatively, if you have any further questions, please email paul.day@pensions-ombudsman.org.uk.
Related news
- Operating Model Review - A blog by Dominic HarrisDate:In this blog, the Pensions Ombudsman Dominic Harris, talks more about how our operating model review will benefit the industry and pension scheme members alike. He also shares more about our upcoming changes that will require future complainants to exhaust a scheme's formal complaints processes before bringing their case to TPO.
- Volunteers' Week - An interview with TPO Volunteer Mark ThreiplandDate:Mark Threipland recently joined The Pensions Ombudsman (TPO) as a Volunteer Adviser, helping members of the public informally resolve problems they have with their occupational or personal pension. He kindly agreed to be interviewed as part of our communications highlighting the work of our volunteers during Volunteers’ Week.