Volunteers’ Week 2020
Today marks the start of Volunteers’ Week; a chance to say thank you to our volunteer advisers who work so hard to help us resolve people’s pension disputes. We have over 200 volunteer advisers who work on different types of cases, such as overpayments, delays, ill health and death benefits; they make a real difference to people’s lives.
Anthony Arter, Pensions Ombudsman said:
"Our volunteers provide invaluable support to our organisation. Last year they helped us resolve over 2,000 disputes. This is an outstanding achievement and we would not be able to help so many of our customers, without their hard work and dedication. Volunteers’ Week is a fantastic opportunity for us to honour our very own volunteers."
Find out:
- more about our volunteers and what they have to say
- how to become a volunteer and join us
Alternatively, if you have any further questions, please email paul.day@pensions-ombudsman.org.uk.
Related news
- TPO upholds complaint about pension increases promised 18 years agoDate:The Pensions Ombudsman has published its Determination on a complaint concerning a pension scheme member (Mr H) who transferred to the Olivetti UK Limited Pension and Life Assurance Scheme, with promises that his benefits would "mirror" those from his previous scheme.
- Operating Model Review: Reflections on our achievements this yearDate:In the latest in our series of blogs, The Pensions Ombudsman, Dominic Harris, reflects on the organisation’s progress over the last year and updates on the latest developments on our Operating Model Review. He also shares more about our focus on older complex cases, as well as our lead case approach – both examples of how we’re tackling our high caseload.