Pensions Ombudsman has a name change
The Pensions Ombudsman Service has changed its name to The Pensions Ombudsman, or TPO when abbreviated.
The new name is similar in style to our main partner organisations, The Pensions Regulator and The Pensions Advisory Service and will provide clarity for the public when they look for advice, guidance and resolution of pension complaints.
Our work and remit will remain the same. The Pensions Ombudsman is an independent organisation set up by law to investigate complaints about pension administration and also considers complaints about the actions and decisions of the Pension Protection Fund.
Anthony Arter, Pensions Ombudsman said,
This name change will help to simplify what is a muddled and unnecessarily complicated customer journey when it comes to pensions related disputes. By adopting a similar branding style to that of our partner organisations, the public will be clear on who to approach if they have a pension problem.
Related news
- Operating Model Review - A blog by Dominic HarrisDate:In this blog, the Pensions Ombudsman Dominic Harris, talks more about how our operating model review will benefit the industry and pension scheme members alike. He also shares more about our upcoming changes that will require future complainants to exhaust a scheme's formal complaints processes before bringing their case to TPO.
- Volunteers' Week - An interview with TPO Volunteer Mark ThreiplandDate:Mark Threipland recently joined The Pensions Ombudsman (TPO) as a Volunteer Adviser, helping members of the public informally resolve problems they have with their occupational or personal pension. He kindly agreed to be interviewed as part of our communications highlighting the work of our volunteers during Volunteers’ Week.