Launch of secure email facility
In January we announced that we were piloting a new email encryption solution. The results from our pilot were positive and, as planned, we will be using email encryption across the service by the end of March.
This solution will enable us to do more work by email but at the same time keep personal information safe. We will encrypt outgoing emails where they, and any attachment to them, contain information that needs to be protected.
A simple password system will be used to open the encrypted email. We always recommend that personal information is sent to us securely too. There is a reply function within our encrypted emails that enables a response to us to be encrypted automatically.
Anyone who wants to send information to us but hasn’t yet had an encrypted email can start the process by getting in touch with us.
We see this as a significant improvement in how we communicate with people involved in complaints made to us and is another step in our long term aim of providing a more accessible, responsive service.
Related news
- Permanent Chair appointed at TPODate:
The Department for Work and Pensions (DWP) has today announced the appointment of Deborah Evans as the new Chair of The Pensions Ombudsman (TPO).
- TPO’s Pensions Dishonesty Unit pilot comes to an endDate:As funding for the pilot Pensions Dishonesty Unit (PDU) comes to an end, The Pensions Ombudsman (TPO) looks back at the pilot’s achievements and reflects on the learnings as the work of the pilot is wound down.