NHS Pension Scheme (PO-29051)
Complainant: Mrs N
Complaint Topic: Misquote/misinformation
Ref: PO-29051
Outcome: Partly upheld
Respondent: 1. Equiniti ICS
2. NHS Business Services Authority
2. NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mrs N’s complaint against NHS BSA and Equiniti is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Equiniti shall pay Mrs N £500 for significant distress and inconvenience caused.
Complaint summary
Mrs N complains that:
- In 2007 she was incorrectly told that she was purchasing 7 years 119 days of Added Years.
- When she asked Equiniti in 2014 and 2017 about the number of Added Years she was purchasing, Equiniti incorrectly assured her that she was purchasing 7 years 119 days.
View determination
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