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Novia SIPP (CAS-32185-X8P1)

Complainant: Miss E
Complaint Topic: Transfers: general
Ref: CAS-32185-X8P1
Outcome: Not upheld
Appeal outcome: None
Respondent: Novia Financial plc
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Miss E’s complaint and no further action is required by Novia.  

Complaint summary

Miss E’s complaint is that Novia has prevented the transfer of her Self Invested Personal Pension (SIPP) holdings to a different provider. Miss E’s representative has said that there is no reason to withhold the transfer as the scheme administrator for the receiving scheme is willing to accept the entire fund via an in-specie transfer, including any closed funds.

Miss E has also complained that Novia was unable to process a partial transfer because the SIPP was in drawdown.

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