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Virgin Money Stakeholder Pension Policy (CAS-29720-F7V9 & CAS-54340-N4X5)

Complainant: Mr H and Mr A
Complaint Topic: Contributions: failure to pay into scheme
Ref: CAS-29720-F7V9 & CAS-54340-N4X5
Outcome: Not upheld
Appeal outcome: None
Respondent: Virgin Money
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold the Applicants’ complaint and no further action is required by Virgin.

Complaint summary

The Applicants’ complaint concerns a number of payments that Mr H made using his Curve card into each Policy for his sons. These payments were not successfully invested and there was a delay in Virgin notifying Mr H that this was the case.

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