The Old British Steel Pension Scheme (PO-26398)
Ombudsman’s Determination
Outcome
I do not uphold Mr S’ complaint and no further action is required by the Trustee
Complaint summary
Mr S has complained about the difference in the Cash Equivalent Transfer Value (CETV) illustration he received from the New British Steel Pension Scheme (the New BSPS) when compared to the CETV illustration he was given from the OBSPS.
He has also complained about a lack of detailed explanation about the significant difference between the CETV illustrations.
View determination
DownloadRelated decisions
- Phoenix Life Personal Pension Plan (CAS-56595-R8D7)Complainant: Mr HRespondent: Phoenix Life Assurance LimitedOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-56595-R8D7Date:
- (CAS-67622-R2B2)Complainant: Mr HRespondent: Trustee of the Aegon UK Staff Retirement and Death Benefit Scheme
Mercer Limited
Scottish Widows Platform, trading as Embark Investment Services limited
Outcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-67622-R2B2Date: