Local Government Pension Scheme (LGPS) – London Borough of Waltham Forest Pension Fund (CAS-29778-J8R1)

Ombudsman’s Determination

Outcome

Ms G’s complaint is upheld and to put matters right:- 

The College shall reconsider Ms G’s application for ill-health early retirement (IHER) benefits in the LGPS. In addition, it shall award her £1,000 for the serious distress and inconvenience which she has experienced because of its failure to consider her IHER application properly. 

The Council shall award Ms G £500 for the additional significant distress and inconvenience which she has suffered because of its failure to consider her complaint at Stage Two of the Internal Dispute Resolution Procedure (IDRP) in a timely fashion.

Complaint summary

Ms G has complained that:- 

The College improperly decided to decline her application for payment of IHER benefits in the LGPS from active member status. 

The Council failed to consider her complaint at Stage Two of the IDRP in a timely manner.