Network Rail Defined Contribution Pension Scheme (CAS-49215-L8W8)
Capita Employee Solutions
Ombudsman’s Determination
Outcome
I do not uphold Mr N’s complaint and no further action is required by the Trustee or Capita.
Complaint summary
Mr N's complaint concerns delays, incorrect information and poor customer service that he says he experienced when trying to switch his holding out of the NRDC Property Fund (the Fund). He estimates that the delay has cost him between £3,000 and £5,000 in investment income.
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