The Old British Steel Pension Scheme (CAS-13395-Q4D9)

Complainant: Mr H

Complaint Topic: Misquote/misinformation

Ref: CAS-13395-Q4D9

Outcome: Not upheld

Appeal outcome: None

Respondent: British Steel Pension Fund Trustee Limited

Type: Pension complaint or dispute

Date: 07 June 2022

Appeal: No

I do not uphold Mr H’s complaint and no further action is required by the Trustee.

Mr H has complained that the Trustee:

failed to provide necessary information to enable him to replicate the calculation of his AVC benefit;

provided misleading and inaccurate information in its 2017 Annual Report as to when the triennial valuation was due; and

did not respond to his letter dated 7 November 2017 or to his e-mail dated 30 November 2017.

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