NHS Pension Scheme (CAS-57719-D4V8)
Gloucestershire Health & Care NHS Foundation Trust
Ombudsman’s Determination
Outcome
Dr S’ complaint against NHS BSA and Gloucestershire NHS Trust is partly upheld. To put matters right for the part that is upheld, NHS BSA and Gloucestershire NHS Trust shall each pay £250 to Dr S in recognition of the significant distress and inconvenience that she has been caused.
Complaint summary
Dr S complained that she was given a number of pension estimates by NHS BSA, but when she decided to take her benefits, the final pension amount calculated was significantly lower than the previous estimates.
Dr S said that if she had been given accurate figures in the estimates, she would have chosen to continue working part-time and not made the decision to retire.
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