Teachers' Pension Scheme (CAS-36953-V4C6)
Ombudsman’s Determination
Outcome
Ms N's complaint is partly upheld. The DfE did not follow a reasonable process when it decided not to exercise discretion and extend, or treat as extended, the relevant time within which Ms N could make an application for ill health retirement. My Directions are set out in paragraph 46 below.
Complaint summary
Ms N's complaint concerns the DfE's decision not to exercise discretion and treat her ill health retirement application on "in service" terms. Specifically, it failed to follow a correct decision-making process when reviewing her case.
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